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How y95 Handles Your Personal Data

At y95, your personal data belongs to you — we collect only what we need to run your account, process deposits via UPI, Paytm or PhonePe, and keep…

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y95 How y95 Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have questions about how your data is stored, want to request a copy of what we hold, or need to raise a concern about a privacy matter, our team is…

Live Chat Our live chat is available around the clock from within your y95 account. For privacy queries, select 'Account & Privacy' from the topic menu and a team member will respond within minutes during peak hours.
Email Support Send your privacy request, data-access question, or deletion request to our dedicated privacy email address. We aim to acknowledge every email within 24 hours and resolve standard requests within seven business days.
Privacy Request Form The privacy request form in your account settings lets you formally submit a data-access or data-deletion request. Each submission gets a reference number so you can track progress without needing to follow up separately.
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

Security and transparency run through every layer of how y95 manages your data. From the moment you create your account to the day you close it, we apply consistent practices around encryption…

Data Encryption

All data transmitted between your device and y95.club is protected with TLS encryption. Stored account records, including payment references tied to UPI and Paytm, are encrypted at rest using industry-standard ciphers so that unauthorised access is not possible.

Cookie Usage

We use session cookies to keep you logged in and functional cookies to remember your language and display preferences. Analytics cookies help us understand how pages perform. You can manage or withdraw cookie consent at any time through the cookie settings panel in your browser or account.

Account Access Controls

Your account is protected by password hashing and optional two-factor authentication. Our systems log every login attempt and flag unusual access patterns automatically, so we can alert you and lock the session before any data is exposed.

Data Retention Policy

We keep your account data for as long as your account is active and for a period thereafter as required by applicable law. Once the retention period expires, records are permanently deleted from our systems. You may request early deletion where local law allows it.

Who Has Access

Access to your personal data inside y95 is restricted to staff whose role requires it — account verification, payment reconciliation, and fraud prevention teams. We do not sell your data to third parties or share it with advertisers.

Requesting Changes

You can update your name, contact details, and communication preferences directly in the account settings panel. To request a full data export or permanent deletion of your account records, submit a formal request through the privacy form or email our support team.

Frequently Asked Privacy Questions

Below are the questions we hear most often about how y95 collects, uses, and protects your personal data. If your question is not covered here, reach out through live chat or the privacy request form and we will respond with a specific answer.

We collect your name, email address, phone number, date of birth, and the payment references generated when you transact via UPI, Paytm, or PhonePe. We also log device identifiers and session data to protect your account from unauthorised access.

No. We store only the transaction reference numbers returned by the payment network after a deposit or withdrawal completes. Your UPI handle, Paytm PIN, and PhonePe credentials remain within those networks and are never visible to y95 systems.

Yes. Submit a data-access request through the privacy form in your account settings or by emailing our support team. We will compile and send a full export of your account records within seven business days of receiving your request.

Use the privacy request form or contact support via live chat or email to submit a deletion request. We will remove your personal data from active systems once we have confirmed your identity, subject to any retention obligations under applicable law.

We do not sell your data or share it with advertisers. We may share limited data with payment processors, identity-verification providers, and fraud-prevention services, all of whom are under strict contractual confidentiality obligations and process data only on our instructions.

We retain account records for the period required by applicable law after account closure. Once that period expires, records are permanently deleted. You can ask us to confirm the specific retention period that applies to your account by contacting our privacy team.

Log in to your y95 account and go to the account settings panel to update your email address, phone number, or notification preferences directly. For changes to identity documents or formal records, contact our support team through live chat or email.

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